FAQs

Can your loyalty platform support a multi-location, multi-franchise setup?
Yes, Tranxactor provides services to franchised or company-owned groups, from less than 10 outlets to several thousand, all connected in real time to our Thor host systems.

Can Thor handle fast-paced transactions and high-volume customer traffic in QSR?
Not a problem. All loyalty transactions are calculated in real-time enabling high speed earning and burning of rewards as well as the redemption of digital eVouchers.

Can Thor integrate with existing point-of-sale systems across multiple locations?
Tranxactor has integrated with many different POS systems and provides its ThorLink module to POS developers for fast and easy deployment across a complete network.

Can support the ability to reward purchases made at any location and online?
Absolutely! Rewards may be issued and redeemed across all locations, with the additional flexibility to run location or region-specific promotions and campaigns.

Can Franchisors provide a level playing field for issuing and redemption of rewards?
Tranxactor provides a comprehensive financial settlement system which enables the management of billing and reimbursing individual outlets for their issuing and redemption of rewards in the group loyalty programme.

Can you migrate an existing loyalty programme to your platform?
If you are looking to improve, enhance or update an existing loyalty programme, we have a proven track record of importing existing complex programs into our platform.

How do you track and measure the effectiveness of the loyalty program?
Our loyalty platform captures the full shopping basket detail along with all interaction through the various touchpoints. In this way, we can monitor many aspects such as retention rates, repeat purchases, engagement through marketing communications, and purchase values.

How do you handle data security and customer privacy?
Tranxactor subscribes to the ISO 27001 Information Security best practices for the operational controls and data security standards.

All data are encrypted in transit. OWASP security checklists are used to ensure application software best practices. Comprehensive access controls to systems and data; network security measures including firewalls, VLANs, WAF; continuous monitoring; file integrity monitoring; Personal Identifiable Information (PII) is anonymized in compliance with GDPR.

Can Thor be customized to suit our specific business needs and branding?
Yes, Tranxactor’s Thor system is fully configurable to meet most loyalty initiatives and concepts. Want something unique? We love a challenge so please reach out to us.

Can you provide insights and analytics on customer behavior and purchasing patterns?
Thor offers comprehensive segmentation capabilities, granular performance metrics, and customer-level insights. By leveraging our real-time data processing capability, you can quickly gauge performance and ROI to optimise and improve customer engagement.

How does your loyalty system integrate with our existing systems?
Tranxactor supports a suite of RESTful APIs for 3rd-party app and web developers as well as providing our ThorLink module for integration with retail POS.

We have a gift card programme. Can we continue to run this beside a loyalty programme?
Yes, you sure can! Outside of loyalty services, Tranxactor’s total offering includes payment services such as gift or stored value cards. We can migrate from your existing gift platform or create new payment services integrated with your loyalty programme.

Still have questions?
Please complete the enquiry form.